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2022 Unaccompanied Housing Response

UPDATES FOR REHABILITATION WORK IN BLDG. 60

UPDATE

  • 31MAY22: The construction contractor for renovations to Comfort Hall (Building 60) is finishing drywall patching and installation of electrical outlets and luxury vinyl tile flooring for the starboard-side rooms.  Work has begun on the port side, as floor demolition and prep is complete in the West Wing on the port side of the 1st deck.
  • 26MAY22: The construction contractor for renovations to Comfort Hall (Building 60) is continuing drywall patching, painting, and luxury vinyl tile flooring installation for the starboard-side rooms on the east and west wings on the 1st, 2nd and 3rd deck.  Electrical outlet installation is complete on the 2nd, 3rd and 4th deck of the east and west wings on the starboard side.
  • 17MAY22: The construction contractor for renovations to Comfort Hall (Building 60) is continuing drywall patching and painting for the starboard-side rooms on the east and west wings on the 1st deck. Demolition of flooring is complete on the starboard-side rooms for the 3rd and 4th deck.
  • 05MAY22: The construction contractor has completed demolition of all starboard-side rooms on the 1st and 2nd deck in both wings of Bldg. 60. Demolition continues on starboard-side rooms for the 3rd and 4th deck. Once renovations of this group of rooms is complete, the contractor will shift work to port-side rooms.
  • 19APR22: The construction contractor has completed initial set up and survey in Comfort Hall (Building 60) and renovations have begun on the 1st deck of each wing.  Renovation work will eventually progress from the 1st deck up through each deck, spanning the whole of Comfort Hall.
  • 06APR22: The construction contractor is on site in Comfort Hall (Building 60) conducting initial set up and survey for interior space renovations. In the coming days, renovations will begin on the 1st deck of each wing, and then move up through each deck. The renovations consist of a comprehensive refresh of living spaces, including new paint, flooring/carpet, trim, bathroom caulking, and window treatments. Repairs to existing bathroom finishes and fixtures will be made and new appliances and fixtures for the kitchen will be installed. Lastly, electrical upgrades will provide safe, reliable power for a microwave oven and refrigerator in each room.
  • 24MAR22: Naval Facilities Engineering Systems Command has awarded a project to rehabilitate portions of Bldg. 60 (Comfort Hall). The general schedule for the work to be done is in the process of being determined and finalized, but work is tentatively expected to begin within the next few weeks with an estimated project completion date of late August 2022. The rehab work will address several quality of life issues including paint, flooring/carpet, trim, bathroom caulking, floors, and electrical infrastructure.
  • NOTE: Previous updates on hot water repairs to Bldgs. 60 and 64 are available as a downloadable archive here.

 


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Unaccompanied Housing Concerns: Questions and Answers

Q1. Why was there no hot water in unaccompanied housing?

A1. A project to repair Bldg. 60 was approved last year, but additional system issues, contracting issues, and communication failures delayed the effort. Production work on Bldg. 60 began in mid-December. Bldg. 64 has presented challenges since it was opened in 2015, and like Bldg. 60, ongoing repair efforts over time failed to correct the total problem.

Hot water repairs to Bldg. 60 are complete. Other rehabilition work will take place in the facility before residents return to the building. Residents will be updated throughout the process.

Hot water repairs in Bldg. 64 are also complete, however, the system is being monitored to ensure consistent performance as relocated UH residents begin to move in from alternate lodging. (Updated: 16MAR22)

 

Q2. When are the hot water repairs in Bldgs. 60 and 64 going to be done?

A2.  Hot water repairs to Bldg. 60 are complete. Other rehabilition work will take place in the facility before residents return to the building. Residents will be updated throughout the process.

Hot water repairs in Bldg. 64 are also complete, however, the system is being monitored to ensure consistent performance as relocated UH residents begin to move in from alternate lodging. (Updated: 16MAR22)

 

Q3. How will residents know when the hot water repairs are done?

A3. Updates have been posted in Bldg. 64. Updates on both buildings have also been posted to this website. (Updated: 16MAR22)

 

Q4. I heard you are redirecting hot water from residents to other buildings. Is that true?

A4. Hot water is not redirected to other buildings. The hot water system in Bldg. 64 serves only Bldg. 64, the hot water system in Bldg. 60 only serves Bldg. 60.

 

Q5. What are you doing to accommodate residents without hot water?

A5. Residents of Bldg. 60 were moved to alternate lodging for the duration of the recently completed repairs. In Bldg. 64, residents were given the option to temporarily move out as well. Throughout the repair period, remaining residents were advised to try and plan their hot water usage outside of peak hours, defined as 6 to 8 a.m., and 5:30 to 7:30 p.m.
(Updated: 16MAR22)

 

Q6. Why were service members allowed to live with no A/C for 3 straight months?

A6. Over the summer of 2021, one major HVAC outage was caused by a chilled water pump failure, which was repaired in approximately three weeks. Following the repair, the installation Public Works Department oversaw a room-to-room assessment of all rooms to ensure proper temperature and airflow. If there is an issue with proper room temperature in any resident's room, they should report it so it can be looked into and corrected as soon as possible. (Updated: 15FEB22)

 

Q7. Why don’t the residents have secure rooms? Why are their locks broken? How hard is it to fix that?

A7. The key card lock systems in Bldg. 60 are no longer supported by the original manufacturer. A subsequent contract was procured from a separate company to continue repairing system parts as needed, but the fixes sometimes fail. We will be looking for better ways to address this.

 

Q8. I’ve submitted a ticket but it’s still not fixed. What should I do now?

A8. After recent Unaccompanied Housing concerns were brought to light, we reviewed our ticketing process and identified a specific step that wasn’t being properly executed by our staff. As a result of that gap, some of the hot water issues were not being addressed after being reported. We’ve addressed the problem and Capt. Switzer is tracking the response.

The Housing team is dedicated to ensuring your health and comfort. NSA Bethesda’s Housing team will be as transparent as possible in regards to your concerns and to ensure each issue is addressed and that you, as the resident, are aware of the status. Our team will also be performing additional follow-through to ensure your maintenance requests have been addressed to your satisfaction.

Part of this process is giving you a proper expectation of how long it should take to address common issues. The amount of time it takes to address a ticket depends partly on its priority category:

EMERGENCY:

  • Response Time: 1 Hour
  • Corrected or Addressed: 24 hours
  • Note: “Emergency” only addresses an issue that compromises life, health and safety, or the facility mission.

URGENT:

  • Response Time: 1 Business Day
  • Corrected or Addressed: 5 Business Days
  • Note: “Urgent” covers any deficiency that doesn’t immediately endanger personnel or property, but would result in an Emergency with extended delays.

ROUTINE:

  • Response Time: 30 Calendar Days
  • Note: “Routine” covers any work requirement within contract scope that doesn’t qualify as Emergency or Urgent.

 

For routine requests, we have launched a more convenient, electronic means of submitting maintenance requests that can be initiated through a quick scan of QR codes placed prominently throughout Bldg. 64. (Added: 09MAR22)

 

If repairs begin to fall outside of these windows and beyond, please follow-up with staff at:

NSA Bethesda Unaccompanied Housing Office 24-hour Front Desk: 301-400-0200

Or by email at: Bethesda_Housing@navy.mil

If they are still not addressed, please report them to your chain of command so they can work with NSA Bethesda to get resolution.

 
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